Effective Date: 18-05-2025
At RD Unimax Pharma, we prioritize product safety, especially with medicinal items. Therefore, we have a strict no-return policy for the following categories:
1. Medicines
All medicine sales are final. Due to safety and regulatory concerns, we do not accept returns, exchanges, or cancellations of medicinal products once an order has been placed and confirmed.
2. Healthcare Services (e.g., Online Consultations)
Consultation services are non-returnable. Once a service is rendered or the appointment time has passed, it cannot be returned under any circumstances.
3. Return Exceptions
Returns will only be accepted in the following rare cases:
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Wrong item received
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Damaged or defective product
Conditions to qualify for a return:
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Must be reported within 24 hours of delivery.
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Email must be sent to support@rdunimaxpharma.com with your order ID and photo evidence of the issue.
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Return requests submitted beyond 24 hours will not be accepted.
If approved, a replacement will be issued. Return shipping is not required unless specifically asked.